Those of you who follow our blog know that we are trying to improve our customer service, and that we are making a concentrated effort to get your feedback on some of our upcoming initiatives. With both of these things in mind, this week’s Lulu Lens is focused on the idea of a Customer Service Portal (CSP). Our goal is straightforward – provide an on-demand window into the live status of your support cases.
Using the CSP, you would have easy access to your support cases and the notes our customer service team has added to them. We would also work to build a knowledge base of Lulu generated articles to help you resolve issues you run into and encourage users to create their own articles describing their solutions.
We want to hear from you: How valuable would a CSP be for you?
Nick Popio writes for the Lulu Blog – Archived