At Lulu, we believe it’s important to provide as much information as possible in our Help section and to present the information in an easy-to-use way. To accomplish this we have video tutorials, community forums, and an extensive knowledge base where creators can help each other. However, we also recognize that we can always do better. Part of this is reflected in our continued commitment to improve our customer service, but we also want to make our Help easy to navigate and as useful as possible.
We are already working on initiatives that allow us to easily pull useful threads that our community creates into Help and improve navigation, but we want to hear from you.
How can we make Help more helpful?
Nick Popio writes for the Lulu Blog – Archived