Note: This article was originally published 2/25/2010 and was updated 12/26/2018 to reflect our current chat functions
You asked for it, and we listened. Our live chat support is currently available on the Lulu.com site. We’ve spent the past several months finding a solution that not only responds to your inquiries quickly, but gives you the answers you need.
Beginning today, you’ll find a chat box on the lower right side of our Wizard and Cart pages.
Currently, we offer live chat support in English from 9 a.m. to 4 p.m. East Coast time Monday through Friday. This ensures that we will cover the period when we see the heaviest volume of support inquiries.
Above all, we want to make sure you succeed. We truly believe that your content matters and that you deserve to reach the world. We want to do all that we can to help. Chat support is one part of our effort. Integrating the community forums and help into one platform is another. We’re working on other features that will help you publish better and faster and reach more readers, so stay tuned!
We’re excited to offer this new chat feature, and we’re hoping you are to. We’re eager to hear your feedback, so let us know what you think.
Since 2002, Lulu has powered the knowledge-sharing economy by enabling creators in more than 225 countries and territories to publish over 2 million books. Lulu’s industry-leading tools and global network of print facilities provide creators with the resources to succeed on their terms.