Website Enhancements to Better Serve You

You may have noticed over the past few hours the Lulu.com site was down while we put some big updates in place to bring you an even better self-publishing experience. 2012 will be a great year for Lulu, and it’s just starting!

So, What’s New?

  1. Easier to Use – We’ve added registration-less checkout, enhanced checkout pages, updated the homepage, and refined other content across the site to make it easier than ever for creators to understand services, and for readers to find their titles.
  2. Speed – Browsing, searching and checkout are faster than ever, making it easier for readers to purchase your works.
  3. Enhanced Store Section – ¿Hablas Español? No problemo. You can now browse the US lulu.com store in Spanish. Additionally, you can now select a store that offers an online shopping experience based on your preferred language and currency.
  4. Improved Address Validation – You sent us a lot of feedback on address validation failures, so we have implemented changes to reduce the number of errors generated.

What is Coming Soon?

  • International expansion – Stay tuned for even more options for our international audience.
  • General API Availability – For our E-Commerce APIs and new Creator Revenue APIs
  • Improved Marketing Tools – Even more ways to sell your books to your readers.
  • Better Pricing – In addition to providing Lulu creators with the best revenue share in the industry, we are committed to offering you the most competitive pricing available.

What’s Going Away?

  • Saved shipping addresses – Unfortunately, these will not carry over, but if you’d like your address book, just let us know at www.lulu.com/support, and we can provide a spreadsheet with the addresses in it.  You’ll need to reenter any payment information as well.
  • Any existing cart that is still open will not transfer to the new system, but you can easily add items to your new cart and checkout after the release.
  • Weekly and monthly sales reports through e-mail. This data is still available in the “My Revenue” section under your “My Lulu” tab.

We welcome your feedback and encourage you to share any other ideas you have to improve our website.

Cheers,

Tom

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204 thoughts on “Website Enhancements to Better Serve You”

  1. What would be a great change is if you all started doing direct deposit into bank accounts that way those of us who don’t want PayPal can still get paid monthly instead of having to wait on a check. Other than that, the changes that I’ve looked at thus far aren’t so bad. Can’t wait to make my first purchase to see if it’s any faster…not that the old one was slow.

  2. I don’t know if this has happened to everyone or not, but the overall 5-star rating on my Advanced Code Phonics Workbook has disappeared. Here’s the relevant page:
    http://www.lulu.com/shop/rodney-everson/ontrack-reading-advanced-code-workbook/paperback/product-3611190.html
    I’m posting it here in case it’s happened to more than just me, and is a general problem that you should correct. If I’m the only casualty, please fix it. In addition two of the four reviewers who once gave it a five-star rating now show unrated reviews. I’d like those fixed as well. (on both the US and UK sites.)
    By the way, thank you for consolidating the UK and US reviews and placing them on both sites. That was a good move.
    Rod Everson

  3. Without any warning your “enhancements” included deleting all the addresses in my contacts list and also my credit card details.
    Your new address format puts the house name/no after the street name – not the convention in the UK.

  4. Peter Thornton

    I live in the UK. The ‘enhanced experience’ is listing my books and billing me in USD. I hope this is a glitch, because I like to see what I’m paying for things.

  5. This is good that things are improving, but it looks like things may be a little screwy, with a gremlin in the works.
    When we went to the site on one of our computers, it was all in Dutch, but we are in the UK. A different computer was ok though, one where I was already logged in.

  6. Some other creative sites allow you to view your uploaded .pdf in turning page format before you finalise the book. See Create Space for example.
    It would be a great boon for you and your clients if this could be implemented….unless I’ve missed something.
    Thanks for a great product

  7. Marius (Bestme)

    Congratulations!
    My store is just a bit mixed up – duplications. I am sure his will come right

  8. Claude La Vertu

    I am absolutely “THRILLED” that you have made a registration-free purchase option. The registration requirement for buyers was a real headache. In the past I often had to purchase the book on behalf of the buyer and send it to them. This was my absolute only “beef” with you guys, and now it’s rectified. You people are spectacular! Thank You! Claude

  9. Where is the option for having a euro price, I live in Ireland and buy a lot of books from you. Please put the Euro price option on the site.

  10. my author spotlight shows three different pdf’s of the same book -hideous?
    yet when you search my name on lulu.com over at google this book isn’t included in the catologue of my books that do show up?

  11. Hi there,
    I know that you have just made some changes and there are bound to be some teething issues, I think this may be one of them.
    I just did a search of my recently released poetry book Encounters, using the sites search bar. This takes me to the preview page where all the prices are now in US$ not UK£.
    I have looked at my language preferences, but I’m sure my only options are English US or English US default.
    How can I fix this, please.
    Best wishes,
    Laurie

  12. I am living in the Netherlands but my books are in English not Dutch that’s why I want to publish on the American site ;but now I can sell only with dollars not euros like before . So the new site is not really international ?I have to publish on the Dutch site?

  13. On another matter, my son, a web developer, tells me that it would be advantageous to Lulu.com if you would make available to Google a file of all of your books, with pricing, cover pix, etc. so that they could index it (he says for free) and then display relevant books in their “Google Shopping” results that display within the search results for certain searches.
    In my case, an example would be the search for “Phonics Workbook”. Try that search on Google and you should see a section in the search results that displays two or three items listed together under “Shopping Results for Phonics Workbook”.
    Maybe you’re already doing this, but I thought I’d mention it. I’m pleased you’re working on speeding up the site also.
    Rod Everson

  14. I noticed the links on my web site no longer go to my spotlite store. It was easy for me to change, but you might like to add that as a heads up for folks with blogsite and web sites so they can update their sites.

  15. Enrique Padilla

    i will be staying in mexico will i be able to get my sales report and my money share of the sales of my books?

  16. June Eliza James

    As usual you are making changes for the better for everyone and I appreciate that sometimes even with changes there can be hiccups, so I will tread carefully and try not to muck anything you do up!
    Thanks again for your efforts,
    Cheers jEliza

  17. You might want to test your language detection – I received a dispatch e-mail in French over the weekend and when I came to the site this morning it was in German, even though I’m based in the UK!

  18. I cannot see the links for the ibookstore in my author Spotlight.
    Is it possible to see the links to ibookstore and nook?

    1. @Shape Books – We apologize for this inconvenience. It is something that we are aware of and working on. Thanks for reaching out.

  19. Since th update I have not been able to open any books. When I go to open a book it gives a blank white screen. And will not finish downloading.

    1. Hi Shanna – Thanks for reaching out. We apologize for the inconvenience. We are having someone get in touch with you via email.

  20. Thanks for taking away the registration component, I had a possible costumer say that the registration process was why they didn’t buy my book. I’m new to this game and for me every sell counts, so I’m grateful for that alteration.

  21. Will we be able to price our books separately for each market? Right now, our home market price (for me, it is the US) determines the foreign market price based on some sort of Lulu exchange rate.

  22. Point was made by another Irish poster earlier, but would just like to repeat it. Is there a euro pricing option on an English language version of the site? The US and UK sites offer dollars and pounds respectively. I’m in Ireland and would like an English language version with euro pricing.

  23. Besides the missing star ratings (see my previous post), I see that the lulu ranking is also missing. Do you plan on restoring those, or have they been done away with in the redesign?

  24. Anna Vickerman

    I have had a problem reported to me where two people have attempted to buy my titles
    12529903 (The Onslaught Cycle) &
    12600122 (The Cemetery).
    Both people have had their credit cards declined with no explanation. Could this be as a result of the weekend maintenance to the website?
    I am concerned about this development as both you and I are losing money!

    1. @Anna – I have reported this to our customer support team, and you should hear back shortly. We are very sorry for the inconvenience and want to make sure we help get it resolved asap. Thanks for letting us know about it.

  25. Same as several other people. I am in the UK and my books have always been priced in UK £s. when I buy my own books can I please have them priced back in UK £s. Thank you.

  26. Can you make it easier for readers to write a review about a book instead of having to sign up. Many persons I know have been turned off by this because they do not want to have to join lulu.
    I also think this leaves many persons books not getting a review. Please,please fix this. If someone reads a book they should just be able to review it without the hassle of having to sign up when they have no interest in becoming a member.
    This would be great if you were to look into this.

  27. On the previous system, clicking on the “finish your distribution assignment” in a project, brought us to a paying screen where we could apply a coupon. In the new system the coupon field exists but the coupon is rejected. Is it a bug?

    1. @Yossi – Some of the coupons must be re-issued. Can you please fill out a case with our support team specifying exactly which coupon is not working? They will be happy to help. Thank you, and we apologize for the inconvenience. http://ar.gy/.8Y

  28. The revenue features isn’t working right now. Also, in the long drop down list which lists only my name…how about “select all” as an option? I would love to be able to search by my book titles to see which one is earning more, but having my name as the author appear a dozen times isn’t helpful.

    1. @Jeanne – Thanks for reaching out. We apologize for the inconvenience. I have forwarded your note to support, and you should hear back shortly. Thanks!

  29. Terence Ted Beckett

    why o why are you now showing prices in Dollars on UK sites, sales will now nose dive, please sort it out. why change winning team ???

  30. May I clarify my question regarding currency and pricing and would you be so kind as to respond to it?
    If you select US Dollars in your “account” as your published currency (as I have done), your books will be priced in US dollars and then converted using a Lulu determined foreign exchange rate into pounds or Euros, is that correct?
    That means that a US dollar-priced author cannot establish a separate price in pounds or Euros (in order to compensate for the VAT, for example), is that right?
    Most other platforms, do allow for separate pricing in the foreign currency. If I am wrong in my conclusions, please correct me and accept my apologies. Otherwise, you may want to consider building in that flexibility.

  31. When your website went down recently the book I downloaded disappeared and I have been unable to retrieve it. Can you help?
    The book I was reading was Smoke without Fire by David Roy.

    1. @Carol – Yes, we’d love to help, and we do apologize for the inconvenience. Can you please let our support team know? Here is the link to reach them: http://ar.gy/.8Y. Thanks so much.

  32. get this website sorted. I see someone wrote you march 17 that they found it in spanish. It is now 21st – what are you doing about this?

  33. LINKS LOST
    The link to my book page doesn’t work anymore. That is really a problem. I have to trace all the people who linked my book from their websites or social network profiles.
    CONVERSION $ / €
    In my project, the prices are set in euro, but they appear as US dollars, so 16,30€ are for Lulu 16,30$ – not 21,50$ (or 18$, depending on daily rates). For euro costumers now the price is 12,00€, and this is NOT MY CHOICE. The same price is on Amazon, through Lulu. Now, this makes my consistency as self-published author wearing thin, since I set the prices differently and previous costumers bought with the higher price. Even though I understand that now I HAVE to set the price in US dollars, in my dashboard it still shows Euro. And nobody informed me about the change.

    1. @Elena – I have forwarded your note to our support team. You should hear from us shortly. We apologize for the inconvenience. Thanks for reaching out to us.

  34. Like a lot of other “improvements” lately, things seem to get progressively worse. Not saving details that have been entered like address books and credit card info indicates sloppiness and a lack of care about your customers.
    The revenue pages remain broken and useless. I’ve complained about that in emails and got no satisfaction.
    Why not fix things you broke before instead of proceeding to break more things leading to the complete irrelevance of Lulu to the business of selling books?

  35. Glad to see the improvements 🙂 Looking forward to the fixes to the Revenue section for multiple authors. I’d much prefer going back to the old way over the current way. Or, even better, make it usable, which is it is not in its current form.
    Also, would like to be able to CHOOSE the author of a book, not have authors created for each one. Because of all the multiple listings of my name (6 of me), I had to add a description after each name to get the revenue to the right place. That descriptor shows on my author spotlight page, which is potentially very confusing to anyone who goes there.
    Thanks for all you do. After all the research I did on choosing an on-demand publisher, Lulu is still the best 🙂
    Barbara

  36. Anna Vickerman

    I, like many, have fallen foul of your new USD default system. Your solution as copied below is unsatisfactory. If you click on the US Store to change to UK store you then have to re-enter the book/author details. Therefore sending links potential customers is impracticle as the recipient (customer) will get bored. PLEASE CHANGE IT BACK TO HOW IT USED TO BE, NOW!!
    BELOW IS YOUR QUOTED, UNSATISFACTORY SOLUTION
    You can change your language and currency by changing the store you are in on the Preferred Store page. To get to this page you can click on the “change store” button on the bottom left of each page. Each country store has a language and currency associated with it. Your preferred store is saved in your account and in your browser’s cookies.

  37. Anna Vickerman

    Despite the problems with credit card acceptance, I have a customer who says he has bought my books successfully. I have had no notification of sales and there is no information on my account. When will I be formally notified of sales? Or is this another gremlin caused by your unsuccessful upgrade.

  38. I would like the ability to arrange my books in the order I want in the store-not the way they default. My newer books get lost in all the downloadable versions when I want to highlight them….

  39. I just tried to fill two outstanding customer orders via the new website. Both were rejected for invalid 5-digit zipcodes. They can’t BOTH be incorrect. Do you know this problem exists?

    1. @Will – We’d like to help fix this. Can you please fill out a case with our support team so that they can get more details to help you out? http://ar.gy/.8Y Thanks, and we apologize for the inconvenience.

  40. Why would you remove the revenue emails? I do NOT consider this junk mail. I consider this time saving as I don’t have to log into my account to check up on things. Can you make this an opt in/opt out feature instead??

  41. Features I’d like to see: You make it so easy to publish a book to the Lulu market – I’d love to see publishing an ebook and books to other locations made easier.

  42. I also had my four books converted into US Dollars. Yet, in my Projects, the prices are stated in Euro! And I look around but cannot find the “Preferred Store” page anywhere . . . Also, two of my four books have had their URL changed, therefore they cannot be reached from the links in webpages (mostly outside my control). A real disaster. I have just issued 3 support tickets and hope to get a solution soon.

    1. @Claudio – We are so sorry about the inconvenience. If you can share your support case #’s with me, I can get them escalated for you.

  43. Thank You, Tom for all the updates. I have a question? Can you improve the money-transfer-section? I’m from Russian Federation, and unfortunately PayPal doesn’t work with Russian Banks. Basically, everything what we earn on LULU, we can spent only online! We can’t withdraw the money!!! Can you improve your revenue system and pay directly to my credit card? without Paypal?
    Thank You, hope something will be done soon.
    Anastasia

    1. @Anastasia – thank you for the helpful feedback. We take these comments into consideration and appreciate your insights.

  44. While I am happy about the changes I am saddled with the face that I have not been able to recieve my check since November last year. I haver changed my remittance to my office address and till date I have not recieved my check. I live in Nigeria and as such cannot use paypal. I suggest you make payment processing easy by either depositing directly to accounts or using alertpay which I know is generally accepted.
    That is my 2 cents

    1. @Skinny – We want to help you sort out payment issues. Can you please fill out a case with our support team here so they can address it? http://ar.gy/.8Y Thanks for reaching out and we apologize for the inconvenience.

  45. Your new system does not process payments correctly – I have tried paying for an order, only for payment ( by an approved card, which has sufficient funds) to be rejected. I tried again with another card, and again it was rejected.
    In both cases lulu has frozen the total order amount in my account? Surely if you can authorise the money you can process the actual payment? Not happy as this was my proof order – if I can’t order properly, how can my customers?

    1. @Matt – We would like to help sort out the payment issues you’re facing. Do you have a case number that I can escalate? We do apologize for the inconvenience.

  46. Re: “One change includes sending out fewer emails to help reduce some of the clutter in your inbox. As such, we will no longer be sending out daily and/or monthly sales reports.”
    I think this is a big mistake. By all means drop the daily reports but for us, being a publishing organisation (as opposed to an individual), I forward the monthly reports to our finance department so they can consolidate those with incoming payments from PayPal.
    Saying “Go and have a look at your revenues.” is not the same thing!
    I strongly suggest and request that you leave the monthly reports as-is. It would be a highly retrogressive step to lose these.
    Many thanks,
    Steve Bell.

    1. @Stephen – We do appreciate your feedback about the change to email settings. Comments like yours help us in our product planning. Thanks for letting us know.

  47. Since the website change, there are TWO MAJOR PROBLEMS WITH MY ACCOUNT:
    (1) My book can no longer be found using the “search” window at the top right corner of the site!
    Title ID: 10109847
    Swinging in Paradise
    When you type in the title, “Swinging in Paradise”, the search produces 11 other books, none with this title, but not mine!
    The only way you can get my book to appear is if you also type in the subtitle:
    “Swinging in Paradise: The Story of Jazz in Montreal.” But many potential customers do not know the subtitle, or won’t remember the exact wording.
    Before the website changes, my book would appear with only the main title. Please put it back that way. Otherwise, we’re both going to lose a lot of sales.
    (2) My Author Spotlight Page has “more” (in blue) at the bottom of the book blurb. But when you click on it, nothing happens. So customers can’t read the full blurb, or get
    from my author spotlight page back to the book page to read details and reviews. Please restore the link.
    As others have already mentioned, I too would like to see the option of having payments deposited directly to my bank account. I don’t want to use Paypal, and mailing cheques is costing you money and me time.

    1. @John – I am having our support team look into this for you. Do you already have an open case with them that I can escalate?

  48. Under the ‘My Revenue’ tab it now shows all creator revenue in US dollars despite the fact my currency is set to UK pounds. If this is a bug it’s a pretty big one – why can’t you employ someone to test the website rather than rely on your users to do it for you? If it’s not a bug, how do I fix it?

  49. I tried filling those orders again. One went through, the other balked. But when I retyped that zip code it went through the second time. So the problem appears to be your software not always recognizing a valid zip. This is a problem.

  50. I am missing the daily sales email myself, because now, all I can see is that sales are happening, but when I go into details, it doesn’t have anything new being sold. So I have no idea what’s really happening. Much more confusing on that front.

  51. Hi Guys. Like some of the other posters here I’ve set my prices in Euro but when I visit my store the prices are in US Dollars. Many of my customers are likely to be Euro based and I’d prefer those prices to display to them. Or might it be possible to have a drop down menu of currencies included?
    Thanks for the great service. Hector.

  52. I’m happy about the changes you’ve made. Great job!
    Question: Do you, or is it possible to enclose the title and cost along with the customer’s order?

  53. My customers in Ireland and I can no longer buy my books in Euros and in English. They have to buy them in Pounds Sterling, or Euros in French or German etc. Ireland has been in the Eurozone since the beginning. Will there be a currency conversion loss for them?

    1. @Kieran – We have many Irish authors, so it is very important to us to take good care of you all. We are planning to launch a dedicated Irish store in Euros very soon. In the meantime, if you contact our support team, they will be able to offer you some savings. Thanks for reaching out, and we do apologize for the inconvenience. Here is the link for support: http://ar.gy/.8Y

  54. Thanks, Morgan! Much appreciated.
    The first problem (title search) is fixed.
    The second problem (broken link on my Author Spotlight page) is not fixed. I’ve just sent an e-mail to support, and have been given Support Ticket ID 00694021.
    Thanks for your help!
    John Gilmore
    ————-
    @John – I am having our support team look into this for you. Do you already have an open case with them that I can escalate?

  55. Anthony Hulse.

    The day before the maintainance, I published another book but when I now try to purchase it, I am told that the post code is wrong. My details are still stored in my account so what is the problem? I did send an e-mail to the team but so far have heard nothing.

    1. @Anthony Hulse – We apologize for the inconvenience. Can you share your case # with me so I can get it escalated for you, so you hear back asap from our team?

  56. You need better or simpler directions for downloading pdf file. Step by step for people who are not used to terminology. Do you copy .doc file to template, then save as a pdf file? Where do you embed font? Why does my finished product have such a big margin on the top and why is the font so little? I need help and maybe others do too. I want it to look professional and will not print several copies until it does.
    thanks.

    1. @nancy this is helpful feedback. I am passing it along. In the meantime, our support team is happy to help answer these for you. You can reach them here: http://ar.gy/.8Y

  57. My free ebooks are now only available to download to people with Lulu accounts. Why is that?

    1. @Jeffrey Side – I am passing this along to our support team. Thanks for reaching out.

  58. All changes are very appreciated, especially the option of not register on lulu.com website.
    Maybe a serious improvement can also be made on the “author’s spotlight” bit, that honestly doesn’t have many customization options.

  59. Anna Vickerman

    Hi. I have 3 queries outstanding, now you have done your new upgrade will I be getting some answers soon?
    Many thanks Anna.

  60. Although I’m a newer author/user, I miss getting the daily reports. This helps me to know how effective my marketing is working.
    And, since the change over, there haven’t been any coupons (buy 3, get 1 free or free shipping or save 20%). Will those coupons be coming back?
    Thanks for all you do!
    Jen

  61. Lots of connectivity errors…can’t upload pdf files anymore and I have to log in to start a project…

  62. I just had a customer inform me that she was unable to place an order using her ipad. She then used her laptop successfully. Just letting you know you might have a compatibility issue with the ipad.

  63. Apart from registration free purchases, it seems like another major loss.
    – New storefronts are a joke, I can’t even find my own projects on my storefront, how can anyone else, I changed to list by best sellers, now I have the least popular at the top
    – new system of downloads is terrible, took me a trip to the help page to find out where my downloads were, I could only find the article by a link and not by search
    – search is terrible, I tried to search by my books keywords, nothing.
    Is this system really more helpful to readers and authors?

  64. It would be great to be able to publish books in right to left as well. It would make things more easier than putting “This is the front cover” on the back page.

  65. Since the upgrade something seems to have gone wrong with the little logo that linked to my product pages at Lulu.com. If you look at the web page above you will see what I mean. Funnily enough three of them still seem OK. Any ideas?

    1. @John – Our support team is looking into this and will be in touch with you shortly. Thanks for reaching out here and letting us know.

  66. The non-arrival of my latest order is no doubt connected with the ‘enhancements’ to your system which have resulted in garbled addresses if you are in the UK, see my complaint 00694508.
    Disappointing given the fact that Lynda Poole pointed the problem out to you on 17th March.
    I hesitate to order again.