Most days our support team members answer questions about how to publish books and ebooks, track down late deliveries, and help people order books. Occasionally, we receive letters like this one, that remind us we are not just printing and selling books; we are also making a positive difference. This kind of customer response reminds us why we do what we do.
I know you have changed jobs at Lulu and I should be talking to the new account manager, but I feel like this note is for you since you are the person I worked with first. The other day, I Googled information for my son and an advertisement for Lulu popped up and god bless you, there was our cookbook! Thank you! It was very surprising to see Grits and Groceries in your ad!
We really enjoy working with y’all and you couldn’t make it any easier for us. I have been telling all my chef friends about how great your company has been to work with! One of them cried when she found out what we make on each book. She went with a traditional publisher and makes only 75 cents per book sold.
I want you to know what this book does for us as a small business. The sales from this little cookbook keep two full-time single mothers working, makes it so we can pay for time off when an employee is out sick, helps support one full time farmer and three part-time growers, and is the cornerstone for a new farmer’s market in Greenwood, South Carolina.
We really thank you for taking such good care of us and this little book.
Thanks, Heidi Trull | Grits and Groceries
From everyone at Lulu
Thank you Heidi. You and authors like you are the reason we come to work every day. What we do can be a little hard to see, since our customer rarely contact us. But this kind of letter is a wonderful reminder. Our only goal is to see independent authors and entrepreneurs like you succeed. Keep up the good work. We’ll be looking for you soon on the Food Network.
About the Author:
Heidi and Joe Trull bring a life-long love of home-cooking to their new restaurant, Grits and Groceries. Born and raised in the Carolinas, they have traveled far and wide honing their skills. Now you can try those same recipes in your home.
Introducing the new Grits & Groceries cookbook with over 200 recipes from G&G’s famous tomato pie and praline bacon to southern staples such as angel biscuits and collard greens – and everything in between.
Writer extraordinaire and generally amazing guy, Glenn is the technical and content writer for Lulu. He also makes sure that every day is the best day ever.