Lulu Press COVID-19 Updates

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April 15: Updates From Lulu Support Team

As the COVID-19 pandemic continues to present delays for production and shipping, our team continues to work hard to stay on top of your orders.

While our printing and shipping backlogs are largely back to normal levels, we are still experiencing some expected delays from carriers as they work to prioritize vital and necessary deliveries. We ask for your continued patience as we do our best to work with carriers.

Despite working from home, our support staff are all available and working to respond to all inquiries as they come in. We are experiencing a high volume of support requests and it is taking us longer than usual to respond to individual cases. If you’ve contacted us through email, live chat, or by phone, you may experience some delays.

In the meantime, we encourage you to review our support resources:

April 8: Shipping and Production Delays Update

Print delays have shrunk greatly over the previous week, but we are still working through a higher than normal number of orders. Some production delays are expected, and will likely continue for the foreseeable future. We also cannot accurately account for carrier delays, which vary by region based on local restrictions and safety measures.

We ask that you continue to allow additional time for deliveries, up to 5 and 10 additional days for printing and shipping. Links to individual carrier’s and their messages about potential delays can be found below.

We would like to thank all of the authors and readers who continue to be patient with our printer teams and support staff as a we work through this challenging time. Our support team remains available to assist you by email, live chat, and phone (during normal business hours). Please contact us as needed to inquire about specific delivery information.

April 2: Reductions In Delayed Orders

Lulu’s print facilities have largely caught up on back logs created due to government ‘stay-at-home’ and ‘shelter-at-home’ orders. There are still potentials for delays as all of our staff and delivery partners maintain safety best practices.

We ask that you continue to allow additional time for deliveries, up to 5 and 10 additional days for printing and shipping. Links to individual carrier’s and their messages about potential delays can be found below.

Our support team remains available to assist you by email, live chat, and phone (during normal business hours). Please contact us as needed to inquire about specific delivery information.

March 25: Delays In Production Expected

With an increase in ‘stay-at-home’ and ‘shelter-at-home’ rules in place throughout the USA and around the world, Lulu’s print facilities are beginning to experience delays in production. We are continuing to print and ship books, but we do expect these COVID-19 countermeasures to impact our print and delivery times.

As of today, we are asking that you allow between 5 and 10 additional days for printing and shipping. Please continue to monitor your carrier’s message about shipping restrictions in your region (links found below).

The Lulu support team remains available to answer specific questions relating to your orders during our regular business hours.

March 20: Updates From Lulu’s Print Network

During this difficult time, Lulu is doing everything we can to ensure you can still get the books you need while maintaining the health and safety of our staff and customers. Today we have a few updates to help keep you informed.

First, we strongly encourage everyone to follow the recommended guidelines provided by the World Health Organization and the Centers for Disease Control and Prevention. To that end, the majority of Lulu staff are working from home, but we are still available to help you.

Further, we are working hard to ensure you continue experiencing the level of service and quality that you have come to expect from Lulu. We can report that, as of March 20th, there have been only a few minor disruptions to our supply chains or shipping services, and we expect most orders to arrive on time or with minimal delays. Please check the status of your area with your chosen carrier before placing your order to ensure successful delivery.


RegionCarrier
AustraliaAustralia Post
CanadaCanada Post
FedEx CA
European UnionUPS
La Poste
DHL
Polish Post
GLS
United KingdomRoyal Mail
P2P
FedEx UK
United StatesFedEx
USPS
Rest of the WorldFedEx

For carrier specific tracking information regarding your order, please refer to the Lulu Knowledge Base.

We are continuing to monitor the situation closely in collaboration with our partners and will update you should the situation change.

Our Customer Support team, free publishing tools, and self-help resources will remain available online, and you can continue to reach out to us at any time.

Follow us on Social Media for additional COVID-19 updates

12 thoughts on “Lulu Press COVID-19 Updates”

  1. Wiku Padmonobo

    is that possible to receive electronic copy rather than hard copy? If so what is the price difference
    thanks and best regards
    wiku

    1. Hi Wiku,
      Yes, our authors can absolutely create and offer digital versions of their books. Because all content is managed by the creators, the price will depend on what they decide to set it at.

  2. Hey there is a nice pop-up when entering the website that warns people about these delays which is nice. But clicking anywhere in the website causes it to pop-up again – I’m in the middle of editing a project and uploading PDFs, etc. No matter what I do, it just pops up again even though I clicked “Yes, I get it, I read it, thanks.” I’ve seen it about 50 times today and it’s actually getting in the way of navigating the Lulu website.

    1. Hi Lexie,

      Oh that’s not good! Thanks for letting me know, I’ll pass this message on.

    1. Hi Felice,

      You’ll enter your shipping information during checkout. We also send a confirmation email shortly after completing the order with that information for your records.

  3. I wanted to check on how the printing process is as far as safety of your employees who are working the printers at this time during COVID-19. Thank you for your help!

    1. Hi Verunka,
      We’re fortunate that our printing process is highly automated and requires very little physical interaction between those working on the floor in these facilities.

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