There are a lot of issues that can keep ebook submissions out of retail distribution channels. We regularly see a multitude of issues with capitalization, metadata, NCX files, and so forth. But the number one reason for rejection is The Dreaded Repeat Offender: A title is rejected for X. A day later it shows up with X still an issue. It’s rejected again. A day later it shows up again with X still an issue… you get the idea. The best way to avoid distribution nightmares is to revise!
To be honest, we’re not always sure what’s happening with these submissions. Have the users tried to resolve the issue and missed the mark? Are they unsure what to do, so they’re just resubmitting and hoping the error fixes itself? It’s frustrating for everyone involved.
In hopes of reigning in the Repeat Offender, Lulu.com has a ridiculously robust Knowledge Base to walk you through virtually any problem you might have. And rejections—at least 99% of them—come with explanations of what’s wrong and links to an associated Knowledge Base article. These lined articles are a good place to start in resolving a problem, but if you’re still puzzled, contact our support team.
Many years ago, I taught creative writing. On the first day of class, I’d scrawl on the whiteboard in ginormous letters: REVISION IS NOT FAILURE. The same is true here. Revising your submission and giving it another go is the best—in fact, the only—way to get your book into distribution and in front of readers eager for your work.
Don’t get discouraged and don’t give up. A hiccup in your metadata or formatting is easily fixed. You’ve written a book! That’s the hard part. Everything else is easy—and we’re always here to help.